where we answer all your questions
Questions, answered.
Still have a question? Write to hello@italycharm.com.
What is ITALYCHARM?
ITALYCHARM makes modular Italian charm bracelets: you pick a stainless steel base bracelet and snap on the charms that tell your story. We have 2,000+ charm designs and have shipped 16,000+ orders worldwide. Our founder, Cinder Lin, has been collecting and designing charms since 2014.
Do I have to buy the bracelet first?
Nope! You can choose a blank base bracelet to add onto, or add charms to your cart and build from scratch. Add 5 or more charms and the base bracelet is free.
Do ITALYCHARM charms fit other Italian charm bracelets?
Yes. Our charms and bracelets fit standard Italian charm bracelets and are compatible with Nomination products.
Is an Italian charm bracelet a good gift?
Yes — it's one of our most-loved gifts. Choose charms for her hobbies, birthstone, initials or shared memories, and she can keep adding to it for years. Our gift packs (for mom, sister, best friend and more) are ready to give.
Are Italian charm bracelets suitable for men?
Of course. Our bracelets are designed for men and women of all ages.
Is the bracelet easily scratched?
Our 316L stainless steel forms a thin protective chromium oxide layer that helps it resist rust and light marks, so it's very durable for daily wear. Avoid strong impacts to limit scratches.
How do I clean my bracelet?
Wipe the bracelet with a soft cloth, or soak it in warm water with mild soap. Avoid strong chemicals and limit contact with sea water, especially for gold and color-plated charms.
Do charms lose color over time?
Silver charms and bracelets are 316L stainless steel: waterproof, rustproof and they keep their color with normal wear.
Gold and color-plated charms (gold, rose, blue, black) keep their color longest if you keep them away from water — especially sea water — and store them dry.
Does wearing an Italian charm bracelet cause wrist pain?
No — the bracelets are comfortable enough to wear all day, even to bed.
They can pinch if the bracelet is too tight, so use the right number of charms for your wrist size.
How fast is your shipping?
Orders to the US, Canada and Australia arrive in 7–14 days from the order date, Europe in 8–22 days and the rest of the world in 10–25 days. Free worldwide shipping on orders of $59 or more (below that: flat $7.50). Shipping & Returns details
What is your return policy?
Free, easy returns within 30 days on full-price items — we email you a prepaid return label. Sale items are final sale, but if anything arrives damaged, defective or wrong, we send a free replacement or a full refund. Shipping & Returns details
How many charms should I order to fit my wrist size?
Most wrists fit 15–21 charms in total. Our Original bracelets come with 18 plain charms, so you can swap in as many charms as you like, then add or take out charms to adjust the length. See the size guide.
Do I need the Charm Opener?
No. The Charm Opener is optional. You can change charms by hand; the opener just makes it quicker.
